FAQ

Where do you ship?

Apartment Culture ships internationally to selected destinations worldwide.

How long does shipping take?

Estimated international delivery times are typically between 7–15 business days depending on destination country and courier availability.

Please note that delivery times may vary due to customs processing or local courier delays.

Will I receive tracking information?

Yes. Once your order has been shipped, tracking information will be sent to the email address provided at checkout.

What currency is used at checkout?

Customers may browse in their local currency using our currency converter. Final checkout is securely processed in South African Rand (ZAR).

Do you accept returns?

Yes. We accept returns within 14 days of delivery provided items are unused and in their original condition.

Please refer to our Refund & Return Policy for full details.

What if my order arrives damaged?

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the item and packaging.

Are customs fees included?

Customs duties, taxes, or import fees are not included and may apply depending on your country’s regulations.

Can I cancel my order?

Orders may only be cancelled within 12 hours of purchase. Once processing or shipment has begun, cancellations may no longer be possible.

How can I contact Apartment Culture?

For all enquiries, please contact:

[Insert your support email here]

Please allow 1–3 business days for a response.