Refund/ Return Policy

Refund & Return Policy

At Apartment Culture, we carefully curate pieces designed to elevate modern living. If something isn’t quite right, we’re here to help.

We accept returns within 14 days of delivery.

To be eligible for a return:

Items must be unused, undamaged, and in their original packaging.
Proof of purchase or order confirmation is required.
Certain items such as final sale items, used products, or customized items may not be eligible for return.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

We’ll work quickly to resolve the issue.

Once your return is received and inspected, we’ll notify you regarding the status of your refund.

Approved refunds will be processed back to your original payment method. Please note:

Processing times may vary depending on your payment provider or bank.
Original shipping costs are non-refundable unless the item arrived damaged or incorrect.

Customers are responsible for return shipping costs unless the item received was defective or incorrect.

We recommend using a tracked shipping service, as Apartment Culture cannot guarantee receipt of returned items without tracking.

Apartment Culture ships internationally. Delivery times may vary depending on destination country and customs processing.

Customers are responsible for any applicable customs duties, taxes, or import fees required by their country.

Orders may only be cancelled within 12 hours of purchase. Once processing or shipment has begun, cancellations may no longer be possible.

For all return and refund enquiries, please contact:

[Insert your support email here]

Please allow 1–3 business days for a response.